These are the Terms and Conditions on which you may make use of this website. This document together with our Privacy Policy should be read carefully. Please note that by accessing and using this website, you agree to be bound by our Terms and Conditions.
Please also note that we may update this document at any time. You should therefore check this page on a regular basis.
1. Who are we?
This website is operated by Geo F Trumper (Perfumer & Products) Limited of 166 Fairbridge Road, London, N19 3HT (‘Trumper’), which is a company registered in England and Wales under No 00187396
Our VAT number is 238 4923 41
2. Access to this site
Although we have made and will carry on to make reasonable efforts to prevent this type of problem, please note that it is not technically possible for us to guarantee that this website will be bug-free and error-free. You also understand and accept that this website may be inaccessible on occasions due to essential maintenance or technical difficulties.
3. Intellectual property
Unless stated otherwise, Trumper owns the copyright in this website and in any material posted on it (photographs, drawings, diagrams etc). This material is protected by copyright laws around the world and all the rights are reserved.
Please note that you may do the following if it is exclusively for your personal use and reference:
- Downloading one of our web pages into your computer’s memory
- Printing one copy of any of our web pages
- You may not however reproduce, or allow anyone to reproduce, any of our copyright material without our prior written consent.
4. Information posted on this website
The information posted on this website (including photographs and any description of the goods) may contain typographical errors and inaccuracies for which we shall accept no liability.
5. Linking to and from this web site
We may authorise you to create a link to this website provided always that is done fairly and legally. However, we will not accept the following:
- “deep-linking”: when your link bypasses our web home page and goes directly to a specific page;
- “framing” of a part of our web site on any other website.
- Any suggestion that Trumper in some way endorses and /or sponsors your website or your activities or that there is a formal relationship of any kind between you and Trumper. This of course does not apply if there is indeed a formal relationship between you and us.
Please note that we may withdraw any authorisation in relation to linking at any time and without notice.
This website may contain links to the websites of carefully selected other organisations. Please note that Trumper has no control over the contents and Privacy Policy of these websites. We will therefore accept no liability in this respect.
6. Web site security/Security of Credit Card Payments
You agree that you will not do anything or allow anything to be done to compromise the security of this website. For more information, please refer to our Security and Ordering Policies Documents
7. Prices and Taxes
All prices indicated on the website are VAT inclusive and where VAT is chargeable. Trumper reserves the right to amend its prices to reflect any change in the applicable rate of VAT.
Customs law requires that all applicable Duties and Taxes must be paid for shipments outside the UK. By placing an order with Geo. F. Trumper Ltd, you agree to pay the duties and taxes applied by Customs at the time of delivery.
8. Delivery of goods purchased on our website
The goods purchased on our website are usually dispatched within 1-2 working days. The delivery time is dependent upon both the destination and the chosen delivery method; however we expect all deliveries to be made within 21 days of the date of purchase.
Whilst we will give you an indication of the likely delivery date, we do not accept any liability arising from late delivery, to the extent permitted by law. However if your goods have not arrived within the estimated delivery time, please feel free to contact us on +44 (0)20 7272 1765 or by email at enquiries@trumpers.com
9. Returns Procedure
Under the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a 7 day period during which you may consider the order you have placed with us, cancel it and return the goods to us (if already delivered) at no cost to you (save for postage costs) for a full refund. (If the goods are deemed to be faulty you will not incur return postal charges).
All returns should be sent back in their original packaging to the following address: Geo F. Trumper, Mail Order & Administration, 166 Fairbridge Road, London, N19 3HT. In addition please ensure that you keep a copy of the proof of posting for all returned items.
10. Contact us
If you have any queries in relation to any aspect of this website, please contact us at:
Geo F Trumper (Perfumer & Products) Limited
166 Fairbridge Road, London, N19 3HT
Tel: 020 7272 1765
Fax: 020 7263 1721
Email: enquiries@trumpers.com
11. Postage & Packing
Note that all deliveries from Geo. F. Trumper will require a signature.
UK Orders:
Postage is free on all orders over £50
For orders under £50, postage is £3.95
Next Day Delivery
Next day delivery is available on UK orders placed Mon-Fri at a cost of £8.50. In order to receive guaranteed next day delivery, please place your order before 1.00pm on the day of purchase. Next day delivery orders placed on Friday will be delivered on the next working day. Next Day Orders placed on Saturday and Sunday will be dispatched on the next working day. Orders placed on Bank Holidays will be dispatched on the next working day.
For Overseas Orders:
Postage will be calculated automatically when your delivery country is selected. The postage cost depends upon both the content of your order and the delivery country. Any orders containing hazardous items such as cologne can only be shipped via courier (FedEx) as the postal service will not accept them for delivery. Please note that due to delivery restrictions we are unable to deliver hazardous items to certain locations.
Postage Queries:
Please telephone 020 7272 1765
12. Discount Codes
1. Codes are only applicable to items at full retail price
2. Offers are exclusive to online customers.